Stephen Rimmer LLP Wins LawNet Award for Excellence in Client Care
We’re proud to share that Stephen Rimmer LLP has won the 2025 LawNet Award for Excellence in Client Care — recognition of the care, dedication and teamwork that sit at the heart of everything we do.
Putting People First
At Stephen Rimmer LLP, we’ve always believed that great client care starts with our people. When our staff feel supported, valued and equipped with the right tools, that confidence and care naturally flows through to our clients.
From flexible working arrangements and private health cover to continual professional development and wellbeing initiatives, we invest in our team so they can give their very best. The result? Exceptional service from the first phone call to completion — every time.
A Culture of Care
Our approach combines the expertise of a city practice with the approachability of a local firm. After almost 45 years in the Eastbourne community, we remain committed to building lasting relationships based on trust, communication and genuine care.
We’re especially proud that this award reflects feedback directly from our clients. With a 4.9/5 rating from over 4,000 reviews, we’re ranked number one in Eastbourne and Hastings across every practice area, and regularly appear in the top 10 firms nationally for client feedback.
As one client put it:
“It didn’t matter who answered the phone — I always got the same excellent service.”
Listening, Learning and Improving
Every review, survey and client conversation is an opportunity to improve. Feedback is built into our systems and culture. We work closely with Insight6 to deliver independent mystery shopping, benchmarking, and client experience training — ensuring we never stand still.
Our team’s openness to feedback and shared sense of purpose make a real difference. One colleague summed it up perfectly:
“You can be who you want to be here. Share your views and be heard.”
Sustainable Success
Winning this award is a moment to celebrate, but it’s also motivation to keep raising the bar.
Over the past year:
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98% of clients said they would recommend us
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55% of new instructions came from returning clients or personal recommendations
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We’ve expanded our team with new training contracts and qualifications to support growing demand
The LawNet judges recognised our consistent commitment to improvement, innovation, and people — values that will continue to guide us for years to come.
Thank You
To every member of our team: thank you. This award is the result of your hard work, empathy and professionalism. And to our clients — thank you for trusting us with your most important matters and for sharing your feedback so openly.
We’re honoured to be recognised by LawNet, and proud to serve our community with excellence in client care.