Complaints Procedure banner


Complaints Procedure


If you are dissatisfied with the service we have provided then you have the right to complain. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately.

However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve the  Legal Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.


In normal circumstances you are required to register a complaint within one year.  You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:

  • You must register your complaint with us within one year from the date of the act/omission or no more than one year from when you should reasonably have known there was cause for complaint
  • The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
  • After this time, you can contact the Legal Ombudsman (but you must do so within 6 months from our final response)

Getting Started

To register a formal complaint, please contact us and include all the information suggested by the Legal Ombudsman - their website includes some useful resources.

Andrew Flagg is our Complaints Partner. If you have any questions about this policy you can call 01323 644222 or contact us. You can also write to Stephen Rimmer LLP  28 – 30 Hyde Gardens  Eastbourne  East Sussex  BN21 4PX.

In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services - these are: Ombudsman Services, ProMediate and Small Claims Mediation. We are agreeable to working with any of them and information about these alternatives can be found at:

How can we help you?

Call us today on 01323 644222 to get the specialist help you need.