98% Would Recommend: Eastbourne’s most trusted Law Firm reveals why clients keep coming back
In a recent client survey 98% of respondents would recommend Stephen Rimmer LLP, citing approachability, professionalism and reputation
A recent client survey by Stephen Rimmer LLP has revealed that word of mouth remains the firm’s strongest referral channel, backed by overwhelmingly positive feedback on service, trust and reputation. With nearly every respondent stating they would recommend the firm to others, the survey results reflect the significant strides the firm has made to blend traditional values with modern, client-focused delivery.
"They just get the job done"
Clients who responded to the survey frequently praised the firm’s down-to-earth yet professional approach:
"Leta has been fantastic – I can’t fault her communication or response times."
"Noel is absolutely brilliant – we recommend him to everyone."
"Clear and dependable, and professional."
"They get the job done – quick and efficient."
"Absolutely brilliant. We used Stephen Rimmer when purchasing our property and they were nothing but professional and helpful."
"Very helpful and nothing is too much trouble."
"Professional, efficient and user-friendly and good value for money."
This consistency of feedback aligns with Stephen Rimmer’s values, which place a strong emphasis on being approachable, knowledgeable, and always acting with integrity.
Grant Sanders, Partner at Stephen Rimmer LLP, commented:
“We’re incredibly proud that 98% of our clients would recommend us. That kind of feedback doesn’t happen by chance. It reflects the care our team puts into every matter and the investment we’ve made in making our service accessible, transparent and human. We listen, we adapt, and we genuinely want to make a difference for every client who walks through our doors.”
When asked why they chose Stephen Rimmer, the two most cited reasons were personal recommendation and reputation. These findings highlight just how important trust and reassurance are when choosing a law firm.
Stephen Rimmer has made the collection of feedback a key focus, actively using platforms like ReviewSolicitors, Trustpilot and Google as well as additional more in-depth surveys, to hear what clients are saying and continuously improve. From those who’ve used them before to those discovering them through a neighbour’s recommendation, it’s clear that validation through real experiences is what often tips the balance.
The firm continues to invest in building this trust through its relationships in the local community, experienced team members, and visible, transparent service delivery. As well as feedback and review management, it has made regular staff training a key part of its client service strategy. This ensures everyone is on the same page when it comes to delivering a consistent, high-quality customer experience.
Investing in what clients want
The great feedback in the survey is no accident. In recent years, the firm has invested significantly in:
- New technology and systems to streamline processes
- More accessible communication methods including online portals
- Active feedback gathering to shape and refine services
By listening to what clients want and adapting quickly, the firm has maintained its high service standards and avoided the pitfalls of a "one size fits all" approach.
Caring or corporate? Clients say: both
When asked to describe the Stephen Rimmer brand, responses showed a healthy balance between approachability and professionalism:
"Professional yet approachable" "Feels caring rather than overly corporate" "Formal but friendly" Caring" "The brand feels caring and approachable rather than overly corporate. The personal service I received reinforced this impression."
This blend of values is something the firm has consciously built into its culture. Stephen Rimmer aims to combine "the experience and professionalism you would expect from a large city firm with the accessibility, value and personalised service of a local practice."
Survey conducted in June 2025 with 450 client respondents.